Return Policy

At Eleve, customer satisfaction is our priority.
However, due to the nature of skincare and chemical-based products, we maintain a strict no-return, no-exchange policy.

1. Non-Returnable Items:

- All skincare products (including serums, face wash, moisturizers, and sunscreen) are final sale and cannot be returned or exchanged.

- Opened, used, or tampered products will not be eligible for refunds.

2. Read Before Purchasing:

- Customers are advised to carefully review product descriptions and ingredients before purchasing.

- Eleve is not responsible for any adverse skin reactions. If you have sensitive skin, conduct a patch test before full application.

3. Damaged or Incorrect Products:

- If you receive a damaged or incorrect product, report it within 24 hours of delivery with proof (photos/videos).

By purchasing from Eleve, you acknowledge and agree to our Return Policy. If you have any concerns, please contact our customer support team.